So, it looks like I am going to need a new laptop. I am looking for a windows machine that is light, has decent battery power and the capacity to play DVDs. Anyone have any recommendations?
...not Dell. They are a bunch of bitches. Mike and I tried to order a desktop from them over the website, but due to a mistake on my part (because the options weren't clearly explained on the website) we are not going to be getting a computer from them b/c THEY cancelled the order. Then when I tried to call customer service to find out why that had happened and what we could do, I was passed back and forth between customer service and financial services at least 8 times. I spent over 2 hours on the phone (over about 5 separate calls) being passed back and forth. My questions were not answered, no on listened to what I was actually saying as they stuck strictly to the script. Finally I found one wonderful person who was of genuine help and able to help me and explain what had happened. Still, the hassle and *terrible* customer service has made it so I will not be purchasing anything from them.
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having recently been screwed over by them, I'll say....